Conrad is a group of companies headquartered in San Diego, CA. Conrad was founded in 1989 and ownership has remained unchanged over the past two decades. The companies have diversified into a variety of nationwide industries. The Conrad Companies were built with the philosophy that the only two assets of any service organization are its clients and employees. Through Conrad’s growth and diversification, that philosophy remains. Conrad's complete accounts receivable management group provides a “one stop shop” for all aspects of receivable management, from point of sale to servicing, purchasing of qualified consumer contracts, default collections and litigation.
THE CONRAD COMPANIES Earns Distinction
THE CONRAD COMPANIES is proud to announce it was recently selected as one of the insideARM 2018 Best Call Centers to Work For.
Now in its 11th year, the program was established by insideARM, the leading independent news and information provider for the Accounts Receivable Management industry, and is administered by Best Companies Group, which conducts over 40 local, national and industry “Best Places” programs each year.
This survey and award program was designed to celebrate excellence among call center work environments in customer care, collections, and outsourcing. The Best Call Centers to Work For list is divided into three size categories: Small (15-49 employees), Medium (50-149 employees) and Large (150+ employees).
To be considered for participation, companies had to fulfill the following eligibility requirements:
- Be a for-profit or not-for-profit business or government entity;
- Be a publicly or privately held business;
- Must be in business a minimum of 1 year;
- Must have U.S. call center operations with at least 15 employees, providing either customer care, outsourced services, collections, or online chat services. Only employees working in the United States are eligible to be surveyed.
- Separate call center locations should apply separately.
Companies from across the U.S. entered the rigorous two-part survey process to determine the Best Call Centers to Work For. The first part consisted of evaluating each nominated company's workplace policies, practices, philosophy, systems and demographics. The second part consisted of an employee survey to measure the employee experience. The combined scores determined the top companies and the final ranking. Best Companies Group managed the overall registration, survey and analysis process and determined the final rankings.
Stephanie Eidelman, CEO of insideARM, said “All of us at insideARM applaud the winners on this great accomplishment. This is a rigorous process – it is NOT a pay to play contest. We encourage all call centers who meet the criteria to participate next year. Winning is a great badge of honor. However even those who don’t make the list get something extremely valuable – a blueprint for how they can improve – for virtually no cost.”
For more information on the Best Call Centers to Work For program, visit http://www.insidearm.com/best-call-centers/bcctwf-2018/?