Conrad’s management team has perfected the collection system. Conrad’s approach to collections is more than just extracting money from consumers. Conrad’s Collection Specialists strive to identify the problem that created the delinquency, and work with the individual to find a mutually beneficial conclusion for both the client and consumer.
Conrad understands the importance of professionalism and discretion. Conrad’s experienced and educated staff treats every customer with care and consideration, presenting a balanced, customer-service oriented approach to collections. Our collection experts are fully trained in Fair Debt Collection Practices Act (FDCPA) and state laws. Conrad’s goal is not simply to collect the debt, but to understand each consumer’s situation and the priorities of the client. In all collection efforts, the reputation of the clients and the need to preserve the clients’ ongoing relationship with the debtor is of primary importance.